Refund Policy
Last updated: 2 October 2026
All purchases are final. We do not offer refunds or exchanges. Every EzoO Bots EA comes with a free 3-day trial on your own MT5 account, so you can test it fully before you pay. By buying a licence you confirm that you have read and accept this policy.
Try first, then buy
Use the free trial to check that the EA works with your broker, account type, symbol and settings. Please test on a demo account before using real money.
All sales are final
A licence key is a digital product that is delivered instantly and cannot be returned. Once your key has been issued no refund will be given for any reason, including trading losses, change of mind, not using the licence, a broker or VPS problem on your side, or results that did not meet your expectations.
Payment errors (required by law)
The only cases we handle are errors in the payment or delivery itself, which the law requires every seller to fix. Email support@ezoobots.com within 7 days of your purchase if:
- you were charged twice for the same order,
- you paid but did not receive a working licence key and we cannot fix it, or
- the key was issued for the wrong account because of our mistake.
We will first fix the problem, for example by re-issuing the key. If it cannot be fixed, the extra or undelivered amount is returned to your original payment method within 7 working days of our decision.
Renewals and cancelling
If a plan renews automatically, you can cancel any time before the next renewal date and you will not be charged again. Cancelling stops future charges but does not refund the current period.
Chargebacks
Please contact us before opening a dispute with your bank. If a chargeback is opened, the licence linked to that payment may be cancelled while it is reviewed.
Complaints and Grievance Officer
Grievance Officer: EzoO Bots Support
Email: support@ezoobots.com
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receiving it.
Contact
Send your order details and MT5 account number to support@ezoobots.com and we will reply as soon as we can.